Our Survey

Patient Guide to Patient Satisfaction Surveys and Ratings

El Centro Regional Medical Center values the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care, and about the physicians and other providers who walk the care journey with you. As part of that commitment, we now post our physicians’ patient satisfaction ratings online.

To assist you, we’ve developed this guide to help patients, family members and those considering appointments with El Centro Regional Medical Center physicians understand how we capture and report our patient experience ratings.

About Our Survey

El Centro Regional Medical Center is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry. We measure all aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company. National Research Corporation provides the technology to display ratings and comments on our physician profile pages.

Learn more in our Survey FAQ .