Frequently Asked Questions
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Our Survey FAQs
Who Receives the Survey?
The survey is mailed to randomly selected El Centro Regional Medical Center patients within a few days following their appointments. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.
Do You Post All Comments?
El Centro Regional Medical Center is committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. Every provider rating is published regardless of comment status.
What Questions Do We Ask?
El Centro Regional Medical Center utilizes the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Practice survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. The surveys ask patients to evaluate how well their physician communicated, listened, and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.
We calculate our star ratings based on responses to the below questions from the CG-CAHPS survey.
Physician Communication Questions
- Did this provider explain things in a way that was easy to understand?
- Did this provider listen carefully to you?
- Did this provider give you easy to understand instructions about taking care of these health problems or concerns?
- Did this provider seem to know the important information about your medical history?
- Did this provider show respect for what you had to say?
- Did this provider spend enough time with you?
Overall Rating Question
- Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
Why Don't We See Patient Ratings and Comments for Every Doctor?
Industry best practice is clear that more data provides a more accurate picture. That’s why we require a minimum of 30 completed patient surveys per doctor before we post a physician’s rating. Over time, with more surveys received on an ongoing basis, the number of rated physicians will increase.
A physician’s rating will only be posted on the site when he/she has a minimum of 30 completed surveys.
Can Anyone Complete a Survey or Post a Comment About a Physician?
No. Only patients having an outpatient visit by a El Centro Regional Medical Center physician may be selected to receive a survey. The results are based entirely from patients who have actually been treated by the physician.
How Is Patient Information Protected?
Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.